Frequently asked questions
If you need support, you’ve come to the right place. Here you can browse our frequently asked questions or get in touch with a Business Lending Specialist. It’s simple.
Call us on 0800 005 797, Monday to Friday between 9am and 7pm.

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FAQs
A Prospa product I’m considering
To be eligible for a Prospa Small Business Loan or Prospa Line of Credit up to $150K the following must apply:
- Minimum of $6K monthly turnover
- For most industries, 6 months trading history
- Valid NZBN
- Business owner must be over the age of 18
- Business owner must be an New Zealand citizen or permanent resident
To be eligible for a Prospa Business Loan Plus from $150K to $500K the following must apply:
- Minimum $1m annual turnover
- Minimum 3 years trading history
- Valid NZBN
- Business owner must be over the age of 18
- Business owner must be an New Zealand citizen or permanent resident
Prospa offers funding from $2K to $500K.
The amount you are eligible for depends on your business turnover, trading time and business circumstances.
We always do our best to offer you as close to your desired loan amount as possible.
We don’t need to do a credit check when checking your eligibility and providing you with an indicative personalised quote.
A credit check is only required once you agree to your personalised quote and your application for funding is submitted.
For our Small Business Loan or Business Line of Credit, no asset security is required upfront to access up to $150K.
If you follow your obligations and your total Prospa funding does not exceed $150K, security will never be required.
For facilities over $150K, a general security interest will be listed on PPSR for the applying business entities during the term of the loan, which gets removed once the funds are paid out in full.
FAQs
A Prospa product I have
You can find your account statement on the Prospa App or on Prospa Online.
To find your statement in the Prospa App:
1. Login to your mobile app
2. Navigate to the home page
3. Click “statements” in the top left-hand corner to download your statements
To find your statement on Prospa Online:
1. Login to Prospa Online
2. Navigate to the home page
3. Click “statements” in the top right-hand corner to download your statements
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
If you require a payout letter, please reach out to your Business Lending Specialist on 0800 005 797.
If you have missed a repayment you will be notified in the Prospa App or on Prospa Online. If you see a notification that you have missed a payment, you can click on the link provided to make a repayment.
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
You can check your balance 24/7 in the Prospa App or on Prospa Online. You will be able to see your loan or line of credit balance on the home page.
If you haven’t already, you can download the Prospa App from the Google Play Store or App Store.
As part of our credit policy, we must direct debit your primary business account (where your customer revenue is accrued).
If you have recently changed your business bank account and need to update your direct debits for your Prospa repayments, please call 0800 005 797 and our team can assist.
FAQs
Financial assistance
You can make up the payment by logging into your Prospa App or Prospa Online, where you will see a ‘missed repayment’ notification. Follow the prompts to complete the payment.
Alternatively, you can call 0800 005 797 to discuss your options with one of our Business Lending Specialists.
Missed payment penalties and late fees will apply. Please refer to your contract for the fees relative to your facility.
To make up for a missed payment, log into your Prospa App or Prospa Online where you will see a ‘missed repayment’ notification. Follow the prompts to complete the payment.
Alternatively, you can call 0800 005 797 to discuss your options with one of our Business Lending Specialists.
If you are having trouble meeting your current repayments, please call us on 0800 005 797 to one of our Business Lending Specialists. Together we can explore your options.
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Get in touch
We're open Monday to Friday 8.30am - 7pm (AEST)
Message: | Get in touch | |
Call: | 0800 005 797 | |
Email: | [email protected] |