Get in touch

If you need support, you’ve come to the right place. Here you can browse our frequently asked questions or get in touch with a team member. It’s simple.


Call us on 0800 005 797, Monday to Friday between 9am and 5pm.

Find out more about our complaints resolution process.

How did we do

We’d love to hear your feedback or concerns about your experience with Prospa. Our team is available Monday to Friday, 9am–5pm.

You can submit a complaint below, call us on
0800 005 797 , or email us at
[email protected].

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details are:

Find out more about our complaints resolution process.

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Our complaints resolution process

We’ll acknowledge your complaint quickly

Most complaints are resolved quickly. If more time is needed, we’ll confirm receipt within one business day, share a reference number, and let you know who’s handling it

We’ll investigate and keep you informed

We’ll assess all the details and work with you toward a fair solution. You’ll hear from us regularly – at least every 10 business days – until it’s resolved.

We’ll aim to resolve it as soon as possible

We’ll try to resolve your complaint within 30 days. For electronic payments, we aim for 21 days. If delays happen, we’ll explain why and let you know what’s next.

Need a quick answer?

Our FAQs cover the most common questions about Prospa’s products, applications, repayments and more — so you can get the answers you need, fast.

Read our FAQs