Get in touch
If you need support, you’ve come to the right place. Here you can browse our frequently asked questions or get in touch with a team member. It’s simple.
Call us on 0800 005 797, Monday to Friday between 9am and 5pm.
Find out more about our complaints resolution process.

How did we do
We’d love to hear your feedback or concerns about your experience with Prospa. Our team is available Monday to Friday, 9am–5pm.
You can submit a complaint below, call us on
0800 005 797 , or email us at
[email protected].
If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details are:
- fscl.org.nz
- 0800 347 257
- [email protected]
- FSCL, PO Box 5967, Wellington 6140.
Find out more about our complaints resolution process.
What would you like to tell us?
Our complaints resolution process
We’ll acknowledge your complaint quickly
We’ll investigate and keep you informed
We’ll aim to resolve it as soon as possible
Need a quick answer?
Our FAQs cover the most common questions about Prospa’s products, applications, repayments and more — so you can get the answers you need, fast.