Get in touch
If you need support, you’ve come to the right place. Here you can browse our frequently asked questions or get in touch with a team member. It’s simple.
Call us on 0800 005 797, Monday to Friday between 9am and 5pm.
Find out more about our complaints resolution process.
How did we do
We’d love to hear your feedback or concerns about your experience with Prospa. Our team is available Monday to Friday, 9am–5pm.
You can submit a complaint below, call us on
0800 005 797 , or email us at
[email protected].
Find out more about our complaints resolution process.
What would you like to tell us?
Thanks for contacting us! We will get in touch with you shortly.
Our complaints resolution process
We’ll acknowledge your complaint quickly
Most complaints are resolved quickly. If more time is needed, we’ll confirm receipt within one business day, share a reference number, and let you know who’s handling it
We’ll investigate and keep you informed
We’ll assess all the details and work with you toward a fair solution. You’ll hear from us regularly – at least every 10 business days – until it’s resolved.
We’ll aim to resolve it as soon as possible
We’ll try to resolve your complaint within 30 days. For electronic payments, we aim for 21 days. If delays happen, we’ll explain why and let you know what’s next.
Need a quick answer?
Our FAQs cover the most common questions about Prospa’s products, applications, repayments and more — so you can get the answers you need, fast.
