Important Documents

Privacy and disclosure consent

Privacy Policy

Consent Information

Online terms and conditions

1. Privacy Policy

This Policy outlines how Prospa Advance Pty Ltd ACN 154 775 667 and Prospa NZ Ltd NZBN 9429046731678 (as applicable) (collectively, “Prospa”) together with their related companies and permitted assigns (“we / us / the Group”), collect, use, and handle your personal information, including credit related information, in accordance with applicable privacy legislation, including:

• if you are in Australia: the Privacy Act 1988 (Cth) and the Australian Privacy Principles; and
• if you are in New Zealand: the Privacy Act 2020,

(each referred to as a “Privacy Act”), and the Credit Reporting Privacy Code applicable to your jurisdiction, as amended or replaced from time to time (“Privacy Laws”).

References to “you” or “your” in this Policy includes both individuals and, where you interact with us on behalf of a business, that business. This Policy applies not only to current customers or guarantors (where relevant) but also to any individual who interacts with us, whether in connection with the provision of credit or otherwise. By using our services or otherwise engaging with us, you acknowledge that we will handle your personal information as described in this Privacy Policy.

If you provide any personal information to us about another individual, you confirm that you are authorised to do so and that the individual has consented to the disclosure, collection, use and handling of their information in accordance with this Privacy Policy. You must also inform them of their rights to access, as outlined below, and how they can access Prospa’s Privacy Policy.

2. What information we collect

We may collect your personal information from:

• You directly;
• Your authorised agent or representative;
• Third parties you have authorised to disclose information to us;
• Our service providers, marketing partners, and agents;
• Your financial service providers, advisers, brokers or employers;
• Government agencies, public records, and social media platforms.

We also collect information about you and your interactions with us, including when you:

• Enquire about, apply for, request or use our products or services;
• Make a card payment or transfer funds;
• Participate in a competition, promotion or survey;
• Contact us by phone or visit our websites.

In addition, we collect personal information about staff, prospective staff, contractors, suppliers, and details of individuals who work for contractors and suppliers, as well as other professional associates relevant to our operations.

Providing personal information is not mandatory. However, if you choose not to provide requested information, it may affect our ability to offer products or services or to engage with you effectively.

We may collect a range of personal information, including but not limited to:

• Key personal details, such as your name, residential and business addresses, telephone numbers, email and other electronic contact details, identity documents and biometric data (including a photo of your face);
• Financial and related information, including your occupation, financial records, bank account details, transaction history, assets, expenses, income, revenue, dependents, and information relating to your employment, financial and business dealings, and other relevant events;
• Transaction history, including interactions with Prospa, its associates, or relevant third-parties. This may include details of products or services you have used, your payment history, and the capacity in which you have engaged with us; and
• Other relevant information, which may include invoicing and accounting details, gender, marital status, tax file number, director identification number and other government issued identifiers, depending on the context.

2.1 Sensitive information

We may collect sensitive information, such as health-related information, where it is reasonably necessary for a specific purpose, such as assisting with a hardship application, debt recovery process or complaint. Sensitive information is used only for the purpose for which it was collected.

2.2 Bank statement information

If you consent to provide bank statements or use a third-party account aggregation, open banking or similar service in connection with your application or ongoing product management, you authorise us and our relevant service providers to collect and access banking transaction information made available through that service.

These providers may retrieve transactional data from any account associated with the login credentials you submit which may include both personal and business accounts. Through the use of such third-party service providers, we will obtain up to the last twelve (12) months of bank transactions when you apply for a product or service with us. We may also obtain further ongoing bank transactions during the term of the product or service we provide. This information is used for the purposes of assessing your application, administering our products and services, making future offers to you, meeting our audit, legal and regulatory obligations, and data analytics.

Where you use a third-party service provider, that provider may access your banking information in accordance with the permissions you provide and its own terms and privacy policy. We do not receive your internet banking password, and our access is limited to the information made available through the relevant service.

We note that your bank’s terms may prohibit you from sharing your login, so you agree to appoint our third-party service provider as your agent to access your internet banking on your behalf solely for this purpose, and you consent to our ongoing access to this information.

You should review the terms and privacy policy of any third-party service provider before using that service, as they govern the provider’s actions or omissions in connection with that service.

2.3 Cookies

When you use our website or mobile applications, we may collect information about your location or activity including your IP address, telephone number and whether you have accessed third-party sites. Some of this information is collected using cookies. We also use cookies to enhance your user experience and to understand how you interact with our content.

3. Using your information

We may collect, use, and disclose your information to:

• Establish your identity and consider your applications for products and services;
• Price and design our current and future products and services;
• Administer products and services we offer or manage, including:
  • Assessing eligibility for future offers;
  • Loan management (including debt collection and communications);
  • Managing complaints;
  • Facilitating payments, processing and verifying payments, including through account verification or Confirmation of Payee services;
  • Conducting staff training, system monitoring and development, credit scoring and audits;
• Establish and manage our relationship with you, including fulfilling our obligations and exercising our rights under any agreement;
• Operate and improve our business and enhance customer experience;
• Provide direct marketing communications, including via email or other electronic means;
• Administer customer rewards, loyalty programs, referral programs, partner benefits and promotional campaigns, including verifying eligibility, awarding benefits, preventing misuse, sharing information with relevant partners and service providers where necessary to verify eligibility, allocate rewards, issue gift cards, facilitate redemption or administer partner offers, and communicating with you about those programs;
• Manage risk and detect or investigate illegal activity, such as fraud;
• Assess employment applications and conduct background checks for prospective staff, contractors or suppliers;
• Comply with our legal & regulatory obligations (including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (NZ)) and assist government, law enforcement agencies, or regulators;
• Identify and offer products or services from us, our Group members, or third parties that we reasonably believe may be of interest to you (see sections 3.1 and 3.2 below).

We may also collect, use and share your information in other ways where you have authorised us to do so or where permitted by law.

3.1 Data insights

Improvements in technology enable organisations to collect and use information to get a more integrated view of customers and provide better products and services. We may combine our customer information with information available from a wide variety of external sources (for example census or Bureau of Statistics data). We analyse this data to gain useful insights which can be used for any of the purposes mentioned in this policy. In addition, Group members may generate and share aggregated and de-identified insights, analytics and reports that do not reasonably identify you.

3.2 Use of Automated Decision Making

We may use automated tools, including artificial intelligence, to assist with parts of our assessment, verification, fraud detection, risk management, product administration and customer support processes. Where we use automated tools to make or assist decisions that may significantly affect you, we will provide information about this as required by law.

4. Sharing your information

We may share your information with Group members and third-parties where permitted or required by law, or for any of the purposes mentioned in section 3.

Third-parties include, but are not limited to:

• Your co-applicant(s) (if any) and guarantors, or any person providing security for any service or product we provide;
• Funders, investors, rating agencies, auditors, advisers and other professional service providers;
• Service providers that help us provide, administer, support and improve our products and services, including identity verification providers, marketing providers, mailing houses, call centre operators, IT and software providers, payment processors, debt recovery agents, law firms, market research / data providers and dispute resolution services;
• Loyalty program operators, rewards partners, gift card and payment fulfilment providers, referral partners and promotional partners that help us administer rewards, referral programs, partner benefits and promotional campaigns;
• Brokers, introducers, aggregators, agents, advisers and other persons acting on your behalf, such as guardians or persons holding power of attorney;
• References that you provide to us, for example landlord details or trade references;
• Other financial institutions, payment providers, processors, gateways, card schemes, banking partners and their authorised representatives, including to process transactions, verify payment details, manage settlement, investigate disputes, prevent fraud and comply with legal and regulatory obligations;
• Employers or former employers;
• Recruitment agencies and partners assisting with recruitment and background checks;
• Government and law enforcement agencies or regulators;
• Credit reporting bodies;
• Third parties that provide identity verification services on our behalf, including by comparing information you provide with information held by government agencies, credit reporting bodies and other authorised sources where permitted by law (such as name, address, date of birth, unique identifiers and identity document details);
• Entities established to help identify illegal activities and prevent fraud;
• Third-parties, on a strictly confidential basis, in connection with an actual or proposed sale, transfer or restructure of our business or assets; and
• Any other parties that you authorise or that we are required or permitted by law to share information with.

4.1 Information sharing with an introducer

If you were introduced or applied to us through a partner, broker, referral partner, aggregator or other agent, we may receive personal information about you from them and will use that information to assess applications, manage products and services, verify identity, meet legal obligations and communicate with you about products or services you have requested. We will provide them with information about each application you make with us and each product or service which we provide to you. Your account will be linked to that agent, and we will continue to provide them your information for each application or request you make with us whether that application or request is made through that agent or direct with us. If you do not wish us to provide your information to the agent, you must advise us by contacting us using the details set out in section 8.

4.2 Overseas disclosure

We use customer service teams located in Australia, New Zealand and the Philippines. We may send your information overseas, including to overseas Group members and to service providers or other third-parties who operate or hold data outside Australia and New Zealand. Where we do this, we take reasonable steps to ensure that appropriate data handling and security arrangements are in place.

Where we send your information overseas, it is likely to be to countries where our Group members, service providers, technology providers, payment providers, rewards and fulfilment partners, or other third parties operate or hold data. These countries may include Canada, Hong Kong, India, the Philippines, Fiji, Singapore, Vietnam, the United Kingdom and/or the United States of America.

5. Credit reporting policy

If you apply to us for credit or propose to act as a guarantor, we need to assess your ability to meet repayments under your agreement with us. We also aim to avoid offering you further credit if doing so would put you in financial difficulty. As part of this assessment, we may obtain a credit report about you.

5.1 Credit reports

A credit report contains information about your credit history that helps credit providers assess your credit applications, verify identity and manage accounts. Credit reporting bodies collect and share this information with credit providers like us.

Credit reports may include information such as:

• Types of credit accounts held or applied for;
• Credit limits;
• Payment history;
• Public record information (e.g bankruptcies, court judgements).

We also request a creditworthiness score and other comprehensive credit information from credit reporting bodies as needed.

In addition, we may perform soft credit checks to provide tailored rate offers or for related purposes. These checks do not affect your credit score.

Applicable privacy and credit reporting laws regulate the types of information credit providers can disclose to credit reporting bodies or credit reporters, and how credit reports and credit-related information may be used.

We may use one or more of the following credit reporting bodies:

5.2 Information shared with credit reporting bodies

If you are in Australia, we may share the following information with credit reporting bodies:

• Your identification details;
• The type of credit products you have or enquired about;
• The amounts you have borrowed or enquired about;
• The number of credit accounts you currently hold or have held;
• Your repayment history, including whether you have met your scheduled repayment obligations; and
• Any serious credit infringements (such as fraud).

If you are in New Zealand, we may share credit information with credit reporters and request an overall assessment of your creditworthiness, in accordance with applicable laws and credit reporting requirements.

Credit reporting bodies will hold your personal information in accordance with their own terms and privacy policies.

5.3 Use of credit-related information

We use credit-related information obtained from credit reporting bodies to:

• Confirm your identity;
• Assess applications for commercial credit;
• Provide quotes;
• Manage our relationship with you;
• Protect our legitimate interests; and
• Collect overdue payments.

We also use this information to support our internal assessment of your creditworthiness.

Credit-related information is stored alongside your other personal information and may be combined with other insights, such as risk ratings and credit scores, as outlined in section 3.

We may disclose credit-related information to:

• Other Group members;
• Debt collection agents;
• Your guarantors;
• Our external dispute resolution scheme;
• Government and law enforcement agencies or regulators;
• Any other parties you authorise or that we are required or permitted by law to share information with.

You may access credit-related information we hold about you, request corrections, or make a complaint as set out in section 8 of this policy.

5.4 Other rights you have

Credit providers may ask credit-reporting bodies to use your credit-related information to pre-screen you for direct marketing. You can request that credit reporting body do not use your information for this purpose.

If you believe you are, or are likely to become, a victim of fraud (including identity theft), you can ask the credit reporting body not to use or disclose the credit-related information it holds about you.

6. Keeping your information secure

We store your records, both hard-copy and electronic on our premises, systems, or offsite using trusted third-party providers. Whilst we take reasonable steps to protect your personal information, no system can guarantee absolute security. Our security safeguards include:

• Staff training and awareness;
• Secure data handling practices;
• Security protocols for sending information overseas or to third-parties;
• Encryption and other technical measures.

You are responsible for keeping your log-in details private and secure. Do not share your login credentials with anyone.

We maintain records of consents, permissions, communication preferences and other authorisations or interactions relevant to our collection, use and disclosure of personal information. This may include details of when and how consent was obtained, preferences were updated, or instructions were provided to us. We may use these records to demonstrate compliance with our legal and regulatory obligations, manage your preferences, resolve disputes and respond to requests or complaints.

7. Accessing, updating and correcting your information

7.1 Access to information

You can access your basic account information (such as transaction history) via Prospa Online, the Prospa App or by calling us. To obtain a copy of current credit-related information we hold about you, please contact us by phone or email using the details in section 8.

7.2 Information access fee

There is no fee for making an initial request. However, in some cases, where permitted by law, we may charge an access fee to cover the time and resources required to locate, compile, and explain the information you’ve requested. If a fee applies, we’ll provide an estimate upfront and confirm whether you’d like us to proceed. Access charges are generally based on an hourly rate plus any photocopying, reproduction or other out-of-pocket expenses. Payment must be made before we begin, unless you’ve authorised us to debit your account.

In certain circumstances, we may deny or limit access to information, for example, where information is commercially sensitive. If we do so, we’ll provide written reasons for our decision.

7.3 Correction requests

It’s important that we hold accurate and up to date information about you, such as your current address and contact details. You can check or update your information online, by email or by phone.

You may also request that we hold or have disclosed to others (including credit-related information). If the corrected information has been shared with third parties, you may ask us to notify them of the correction. If your request relates to credit-related information provided by others, we may need to consult with credit reporting bodies or other credit providers.

If we agree to make a correction, we’ll notify you once it’s complete. No fee applies to correction requests.

If we do not agree that the information should be corrected, we’ll explain our reasons in writing. You may then request that we include a statement with the relevant information, indicating your view that the information is inaccurate, misleading, incomplete, irrelevant or out-of-date. We will take reasonable steps to comply with such a request.

We aim to respond to access or correction requests within 20 business days and complete the process within 30 business days. If we’re unable to meet this timeframe, we’ll notify you within 20 business days and work with you to extend the period.

8. Contacting us or making a complaint

For privacy related queries including access and correction requests, complaints, requests for a printed version of this policy, or to opt out of direct marketing, please contact us using the details below.

We’ll review your situation and aim to resolve it promptly. If we’re unable to provide a final response within 30 business days, we’ll contact you to explain the delay and discuss a revised timeframe for resolution.

9. External review of privacy complaints

If you’re not satisfied with how we’ve handled your matter, you may refer your complaint to the external dispute resolution scheme or government body listed below. We recommend doing so only after you’ve followed our internal complaint process outlined above.

10. Amendments to this Privacy Policy

We may update this Privacy Policy at any time by amending existing terms, adding new terms or replacing it with a new version. We will notify you of any changes by publishing the updated Privacy Policy on our websites: www.prospa.com and www.prospa.co.nz. Changes take effect from the date they are published on the website. By continuing to use our products or services after that date, you will be deemed to have accepted the updated Privacy Policy.

Last updated – August 2026

Prospa Consent Information

By accepting the following terms and conditions you consent to Prospa Advance Pty Ltd ACN 154 775 667, Prospa NZ Limited NZBN 9429046731678 and our related companies from time to time (‘we’, ‘us’) collecting, using, disclosing and storing personal information about you in accordance with our Privacy Policy (as updated from time to time). The Privacy Policy overrides the terms in this Privacy Consent in the case of any inconsistency.

If you provide any personal information to us about another person, you confirm that you are authorised to do so and that the individual has consented to the disclosure, collection, use and handling of their information in accordance with our Privacy Policy.

The type of personal information we collect includes key personal information such as name, address, date of birth, contact details, identity documents, biometric information where required for identity verification, business tax file numbers, director identification numbers, government identifiers, financial and related information, transaction history and other information. We may be required to collect this information under anti-money laundering laws and other legal or regulatory obligations. It is not mandatory for you to provide us with the personal information that we request – however if you do not do so it may affect the products and services that we can provide to you. We may use and disclose personal information for the purpose of providing our products and services including credit, assessing applications for commercial credit, providing quotes, managing our relationship with you, protecting our legitimate interests, collecting overdue payments, direct marketing of products, rewards, loyalty and referral programs, partner benefits, enhancing products and services offered by us or any of our associates, and other purposes set out in our Privacy Policy. We may disclose personal information to our service providers (including credit reporting bodies, identity verification providers, rewards and referral partners), guarantors or your agents and other third parties, including overseas recipients as set out in our Privacy Policy.

You have the right to request not to receive direct marketing material by advising us at any time. You can gain access, seek updates or correction to the information held about you or complain about our information handling practices by contacting us on 1300 882 867 (AU) or 0800 005 797 (NZ) or as otherwise set out in our Privacy Policy.

You consent that we can do the following:

1. Credit information: Seek and use credit information about you to assess applications for commercial credit, provide quotes, make future offers, manage our relationship with you, protect our legitimate interests, collect overdue payments and otherwise administer products and services provided to you.
2. Landlord information: Seek and use landlord information and rental confirmation from your current landlord.
3. Obtain a credit report from credit reporting bodies: Seek and use a credit report about you provided by a credit reporting body for the purpose of assessing your application, ongoing loan management, making future offers, verifying your identity, managing our relationship with you and collecting overdue payments.
4. Customer identification: Disclose personal information about you to credit reporting bodies and third parties that provide identity verification services for the purpose of verifying your identity. These providers may compare your information against information held on your credit file; or to third-parties that provide identity verification services using government records such as name, address, date of birth, unique identifiers and identity document details. Should you not agree to have your identity verified by these means, please contact us so that we can discuss other options with you.
5. Provide information to credit reporting bodies: Give to a credit reporting body personal or commercial information about you. The information may include identity particulars; the fact that credit has been applied for and the amount; the fact that we are a current credit provider to you; advice that payments are no longer overdue; in specified circumstances that in our opinion you have committed a serious credit infringement; and the credit provided to you by us has been paid or otherwise discharged. This information may be included in credit reports that is used by other organisations and can impact your credit score or ability to get credit from other lenders.
6. Bank statements, account aggregation, open banking and similar services: Where you choose to use an account aggregation, open banking or similar service, our third-party service providers may retrieve bank account and transaction information from any account associated with the login or authorisation you provide. Prospa does not receive your internet banking password. We may obtain up to the last twelve (12) months of bank transactions when you apply for credit and throughout the term. We use this information to assess your application, provide and administer products and services, manage our relationship with you, make future offers, meet audit, legal and regulatory obligations, protect our legitimate interests and for analytics and product improvement. We note that your bank’s terms may prohibit you from sharing your login, so you agree to appoint our third-party service provider as your agent to access your internet banking on your behalf solely for this purposes. The extent and period of access will depend on the service used, the authorisation you provide and you consent to our ongoing access to this information for the purposes described in our Privacy Policy.
7. Automated tools: We may use automated tools, including artificial intelligence, to assist with assessment, verification, fraud detection, product administration and customer support processes as described in our Privacy Policy.
8. Rewards, loyalty and referral programs: We may use and disclose personal information to administer rewards, loyalty, referral and partner benefit programs, including sharing information with rewards partners and other third-party service providers where required to provide, verify or administer those benefits.
9. Provide information about the product or service we provide to you, which may include personal information, to any introducer including but not limited to the loan term, balance, price, grade, account status and repayment history.

Consent to Receive Contract Documentation Electronically

You consent to us sending you notices and other documents in connection with your dealings with us by electronic means (“Electronic Communication”), including by email, text, push notifications or on the Prospa portal accessible via our web site or mobile app. You understand that upon the giving this consent:

1. We will make all notices, statutory disclosures, statements of account, copy of the contract and other documents available for a reasonable period of time in the Prospa portal on our website or mobile app for retrieval by you, OR we will send you such documents by email or other form of electronic communication;
2. If the information is displayed in the Prospa portal or mobile app, we will promptly send you an email or other form of electronic communication to the email address nominated notifying you that information is available for retrieval from our website or mobile app, and notify you of the nature of that information; and
3. You must regularly check your nominated email inbox for notices.

You may withdraw your Electronic Communication consent at any time by contacting us on 1300 882 867 (AU) or 0800 005 797 (NZ), however this may have an impact on our ability to provide services to you.

User authorisation

You are advised to keep your log-in details private and confidential. Your log-in details are your responsibility and we advise you not to share those details with any party.

Last updated – August 2026

Online Terms

Updated 25 March 2026

1    General terms

Prospa Advance Pty Ltd and Prospa NZ Limited (as applicable), and their subsidiaries and affiliates (“Prospa”) require you to comply with these online terms and conditions (the “Online Terms“) when accessing  www.prospa.com or www.prospa.co.nz (in Australia and New Zealand respectively) (“the Website”) and online and mobile sites and applications (including the Prospa App, Partner Portal and Prospa Online), services and tools (together with the Website, the “Digital Channels”).

In the Online Terms, “you”, “your”, and “yours” refers to the person using the Digital Channels and “we”, “us” and “our” refers to Prospa.

1.1    Acknowledgment & Acceptance

Please read this document carefully as it sets out the terms under which you access and use the Digital Channels. Each time you use the Digital Channels, your use indicates your acknowledgement and acceptance of these Online Terms.

The terms and conditions applicable to products and services offered by Prospa, or terms of any other agreement between you and Prospa apply in addition to these Online Terms.  To the extent there is any inconsistency between these Online Terms and the terms of the product or service or other agreements, the terms of the specific product or service or other agreement will prevail.

These Online Terms irrevocably govern the access and use of the Digital Channels. Any reference to other terms & conditions about the access and use of Digital Channels should be interpreted as a reference to these Terms.

1.2    User obligations

By using the Digital Channels, you agree that you must:

• not provide Prospa with any information that is false, misleading or incomplete, including, without limitation, in relation to your identity, your financial position or trading information or that of your business;
• provide Prospa with your current and complete contact information and ensure that you advise Prospa promptly if any of these details change;
• not use the Digital Channels for any activity that is fraudulent, improper or illegal;
• immediately contact Prospa if you believe that your account has been compromised or improperly accessed through the Digital Channels, or there have been any fraudulent or improper transactions or a security breach in relation to your account.

1.3    About the Digital Channels

Digital Channels can be used to create and access your account. There are two types of accounts: a Customer Account and a Partner Account (together, we refer to these as your “Account”). Prospa reserves the right, in its sole discretion, to create an Account for you after receiving your application.1.3Customer Account

1.3.1    Customer Account

A Customer Account is the online profile opened for a customer through the Digital Channels. A Customer Account is associated with your email address and your business’ ABN, and is not a product account (such as a loan account or business account). Only one Customer Account may be opened per ABN.

To open a Customer Account, you must:

• provide the information requested by Prospa during account opening, including your contact details and business’ ABN;
• confirm that you are authorised to open and operate the Customer Account on behalf of the business associated with the relevant ABN; and
• agree to these Online Terms.

The Digital Channels may allow you, through your Customer Account, to:

• access specific information in connection with past and current Prospa products, including viewing your product balances and performing transactions;
• apply for Prospa or affiliate products;
• update your information;
• communicate with Prospa; or
• access information about Prospa products and services.

1.3.2    Partner Account and Partner Portal Access

This section 1.3.2 applies to Prospa’s accredited brokers and referral partners (“Partners”) and governs access to the Partner Portal. Partner Portal can be accessed via the Prospa App or via a compatible browser.

Prospa may grant Partners access to the Partner Portal by way of a dedicated Partner Account. “Partner Account” means the unique, personalised access point associated with a Partner’s registered email address, created for that Partner upon registration with or accreditation by Prospa, and used to access the Partner Portal.

Access to the Partner Portal allows Partners to:

• refer leads or submit applications to Prospa on behalf of customers;
• view draft and submitted applications;
• view commission details; and
• view and access training materials and other important documents.

Access to the Partner Portal is granted by Prospa and is subject to any applicable accreditation or partner agreement between Prospa and the relevant Partner. Partner Accounts are not Customer Accounts and the provisions of section 1.3.1 do not apply to Partners in respect of their Partner Portal access.

1.4    You need to contact us

Australia	New Zealand
In Australia: 1300 882 867 [email protected] Monday – Friday: 7:30am – 7pm (AEST)	In New Zealand: 0800 005 797 [email protected] Monday – Friday: 9am – 7pm (NZST)

2    Changes to the Online Terms

We may vary the Online Terms from time to time. We may give you notice of these changes by publishing the new Online Terms on the Prospa website, www.prospa.com or www.prospa.co.nz (in Australia and New Zealand respectively) (the “Website”), making them available through the Digital Channels or by an electronic communication.

We do not have to give you prior notice of a change other than where we make any changes which impose fees and charges for use of the Digital Channels, in which case you will be provided with written notice no less than 20 days prior to such change taking effect. Your continued access and use of the Digital Channels following any such changes will be deemed to signify and confirm your acceptance of any such changes.

3    Jurisdictional limitations

Not all products and services offered by Prospa or all features of such products and services, through the Digital Channels or in each jurisdiction. You acknowledge and accept that accessing Digital Channels in a geographical location other than your own may result in your receiving information in respect of products and services which are not available in that location and that Prospa is under no obligation to provide you with such products and services. You must only use the Digital Channels for their intended purpose.

4    Intellectual Property

The content of the Digital Channels is the exclusive property of Prospa or is used by Prospa under licence from another party. Users of the Digital Channels are prohibited from using any intellectual property, including any trademarks, logos and marks (“Digital Channels IP”) for any purpose without the prior written permission of Prospa or such third party which may own the relevant Digital Channels IP.

All information and content available on or through the Digital Channels (including any software tools or programs) (“Content”) is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content for any commercial or public purpose. Prospa reserves the right to change, remove or add to the Content; or to limit access or cease providing Content.

The Digital Channels may contain hyperlinks to third-party sites and materials (“Links”). These Links are provided for information purposes only and Prospa does not thereby endorse or authorise the content of such Links or imply any ownership or control over such Links. You should assess the risks and consider the reliability of the content of such Links before relying upon or retrieving information from such Links.

5    Costs

Subject to any change notified in accordance with section 2, the Digital Channels are provided to, and can be used by, Prospa customers and Partners free of charge however at all times standard fees and charges for using Prospa products and services still apply regardless of how such use is effected. If you are downloading or accessing the Digital Channels (including the Prospa App) through your mobile service provider or through Wi-Fi, you may incur internet data charges from your mobile or internet service provider.

You agree that, by downloading and signing in to the Prospa App or signing in to Prospa Online or Partner Portal, Prospa may send messages to your nominated mobile number. Prospa is not liable for any loss or damage you suffer as a result of any person other than you accessing those messages. You may incur charges from your mobile or internet service provider as a result of such message. Any such charges are your responsibility.

6    Security

6.1    Your security responsibilities

You must, without limiting any other obligation to Prospa, take all reasonable steps to:

• safeguard any information, software and equipment required for your operation of any Digital Channel;
• ensure the integrity and proper operation of your own security procedures and your connection to Prospa;
• keep the Access Methods secure;
• not share or disclose the Access Methods with anyone;
• regularly log into your account to check for any unusual activity including unauthorised access or transactions;
• inform us immediately if there are changes to your details including authorised users or their contact details;
• immediately report any unusual activity to us; and
• prevent unauthorised access to your account. This may include (without limitation) ensuring you have adequate anti-virus and device security measures in place.

If your mobile device has been “jailbroken”, the security of your device operating system may have been compromised. This makes you susceptible to third-party applications that may contain malware or the ability for third parties to harvest your information, including information available through applications on your mobile device. Prospa will not be liable for any loss arising from your use of the Digital Channels or any other loss that may arise in connection with the Digital Channels as a result of your device being jailbroken.

We recommend that you keep the operating system and security software for your mobile device updated with any releases issued by the manufacturer of the mobile device or your system provider.

6.2    You must let us know about any security breaches

You must advise us as soon as possible of the loss, theft, misuse of Access Methods or electronic equipment used to access the Digital Channels. You must also report as soon as possible if you believe there has been unauthorised access to your account.

If you need to contact us outside of our available contact hours, please leave a message or send an email and we will contact you as soon as possible. Our contact details are located at section 1.4 of these Online Terms.

7    Accessing the Digital Channels

Access to the Digital Channel may occasionally be limited or unavailable due to hardware or software failures or defects or other matters outside of Prospa’s control. From time-to-time access to the Digital Channels may also be limited or unavailable due to routine or ad hoc system upgrades or testing. Access to and use of a Digital Channel is offered on an “as is, as available basis” only. You are responsible for ensuring that you have adequate contingency plans to enable you to transact by other means in the event of an interruption or unusual delay in respect of the operation of a Digital Channel. To the extent permitted by law, Prospa will not be liable for any loss or damage incurred as a result of the Digital Channels being unavailable or limited for any reason.

To access your account via the Prospa App, simply download the Prospa App from the iOS App Store or Google Play Store (as applicable for your mobile device). Follow the prompts in the Prospa App to complete the initial sign in process and you will see your products in the Prospa App. Prospa Online is browser-based service so all you need is a compatible browser.

For security reasons, you will be automatically signed out of the Digital Channels after 5 minutes of inactivity.

8    Authentication

There are different authentication methods for the Prospa App or browser based service.

If you use the browser based service, access to your account is authenticated through email and password and a verification code may be sent to your registered mobile number.

If you use the Prospa App, you will be prompted to:

• authenticate your access through email and password for the first time;
• select a passcode; and
• if you would like to, set up biometric information such as the fingerprints or facial data you store on your chosen mobile device for accessing the Prospa App.

If you choose to use biometric information to log into the Prospa App, you should ensure that only your biometric information is stored on the mobile device. Each time the mobile device registers a use of biometric information to authorise any transactions through Prospa App, you instruct us to perform those transactions. If another person’s biometric identifiers are stored on your mobile device, you acknowledge that they will be able to access your account through the Prospa App.

8.1    It is your responsibility to keep your Access Methods secure

You must ensure your passcode, password and/or biometric identifiers (collectively, Access Methods”) remain secure. As keys to your account, Access Methods allow anybody using them to conduct operations on your account. You authorise us to allow any transaction or act on any instructions received on an account for which the correct Access Methods have been provided.

8.2    Two-factor authentication

SMS code is an additional layer of security to protect your account. For certain transactions on the Digital Channels, you’ll be sent an SMS code to your mobile number, which you will need to input to complete the transaction.

We don’t charge you a fee for sending a SMS code to your mobile number. However, your mobile phone service provider may impose fees and charges, including fees and charges for sending and receiving SMS messages. The payment of any such fees is the responsibility of the mobile phone account holder. If you have any concerns regarding such fees and charges, please speak to your mobile service provider.

9    No warranty

All Content provided or displayed through the Digital Channels is provided on an “as is” basis. Prospa does not warrant the results that may be obtained from the use of the Digital Channels, or the accuracy, adequacy or reliability of any Content obtained through the Digital Channels, regardless of whether the Content is from Prospa or any other third party, and Prospa expressly disclaims liability for errors or omissions in the content. Notwithstanding any other provision of the Online Terms, no warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, satisfactory quality, merchantability, fitness for a particular purpose and freedom from computer virus or other invasive or damaging code, is given in conjunction with the Digital Channels.

Balances – Whilst we endeavour to provide you with an accurate balance for your accounts through the Digital Channels, transactions on your accounts, howsoever effected, may not be reflected until up to 3 business days after the transaction is processed. Should you require confirmation of receipt of funds or payments made from or to your account please contact Prospa.

10    No advice

Any information provided in the Digital Channels (including information about third party products or services) is general in nature and, unless expressly stated otherwise, does not constitute an offer or invitation for finance or to enter into a legally binding arrangement for any of Prospa’s products or services. All applications for finance through Prospa’s products and services are subject to standard credit approval, fees, terms and conditions.

Prospa does not make any representation that the Digital Channels or its products and services are appropriate or suitable for you or your circumstances. You acknowledge that your use of the Digital Channels and any enquiries or application for any products or services offered by Prospa is not made as a result of any inducement by Prospa and that any information available through the Digital Channels is not to be treated as and does not constitute financial advice.

11    Personal information

Prospa will collect information about your use of the Digital Channels. We will manage this information in accordance with our Privacy Policy. Such information may also be used for the purposes of analytics, research, and improvement of our products and services.

12    Stopping access or use

Prospa may change, suspend or terminate any of the Digital Channels at any time, in its absolute discretion.

Despite any right contained in these Online Terms, we can suspend, block or terminate your access to the account, any associated features or the Digital Channels without telling you if:

• Prospa suspects fraud or an unauthorised transaction has occurred;
• Prospa reasonably considers that the account or Digital Channels are being used for a purpose other than its intended purpose or in a manner inconsistent with these Terms or any other agreement between you and Prospa;
• you do not provide us with information we reasonably request;
• your account is cancelled, blocked or suspended;
• Prospa is required by applicable laws, a court order or a direction of a regulator;
• we think it’s reasonably necessary to do so, for example, to comply with laws or to protect our legitimate business interests; or
• you have not accessed the account for six months (you may contact us to unlock your access).

The suspension, blockage or termination of your access to the account or the Digital Channels does not affect the conditions in these Online Terms including relating to your obligation to indemnify Prospa and limitations on Prospa’s liabilities.

13    Customer Account Deletion

Where a Customer Account has been opened but no Prospa products or features have been activated or used in connection with that Customer Account, Prospa may delete the Customer Account after a period of two (2) years from the date of registration.

Deletion of a Customer Account under this section does not affect any rights or obligations that arose prior to deletion. Any Additional Services which were available prior to Customer Account deletion will no longer be available after Customer Account deletion and will not be re-instatable except in our sole and absolute discretion. You are not entitled to any compensation, payment or replacement value for any Additional Services which are no longer available after Customer Account deletion.

Where a Customer Account has been deleted, you may apply for a new Customer Account subject to applicable policies and terms at the time of application.

14    Referral Fees and Commissions

Prospa may receive referral fees, commissions or other remuneration from third-party product or service providers where you acquire a third-party product or service through or in connection with the Digital Channels. You should consider whether any third-party product or service is appropriate for your circumstances before acquiring it.

15    Governing Law

If you are domiciled in Australia, these Online Terms are governed in accordance with the laws in force in New South Wales, Australia and the parties submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

If you are domiciled in New Zealand, these Online Terms are governed in accordance with the laws in force in New Zealand and the parties submit to the exclusive jurisdiction of the courts of New Zealand.

16. Limitation of Liability

To the extent permitted by law, Prospa is not liable to you for any loss or liability arising from or in connection with the account or the Digital Channels, including, without limitation, loss or liability arising from:

• content on the Digital Channels;
• your use of the Digital Channels, including any damage to your mobile device or electronic systems resulting from your access or use of the Digital Channels;
• your improper use of the account or the Digital Channels. This includes losses arising as a result of a security breach, any fraudulent act by you or any loss which is caused by or contributed to by you, including failure to comply with these Online Terms or other policies on our Website;
• your inability to access your account through the Digital Channels;
• any modification, suspension or discontinuance of the Digital Channels; or
• any costs, charges or expenses you incur as a result of using the Digital Channels, such as mobile carrier charges,

except to the extent that such loss or liability arises from our negligence or wilful misconduct, including of our officers, employees or agents.

You agree to indemnify Prospa and all other users of the Digital Channels against any claim, loss, cost, damage, action or expense which Prospa or any other user may experience arising from your use of the Digital Channels, your failure to keep your Access Methods secure, the use of the Digital Channels by any person on your behalf or the use of your Access Methods by any other person, including any use not approved or contemplated by you.

17    Responsibility for mistaken and unauthorised payments

17.1    Mistaken payments

When making payments through Digital Channels, you must ensure that you enter the correct payment details. The type of details required will depend on the payment method used, including:

• BSB and account number (for bank transfers);
• BPAY Biller Code and Reference Number (for BPAY payments);
• card number and associated details (for card payments); or
• the recipient’s registered PayID (for PayID payments).

We rely on the payment details entered by you to process payments. We do not verify the account name, biller name or card name against the account number, card number or other details provided.

Where you enter incorrect payment details (including an incorrect BSB and/or account number, BPAY Biller Code and/or Reference Number, or card details):

• funds may be transferred to or credited to an account or biller of an unintended recipient; and
• it may not be possible to recover those funds.

17.2    Unauthorised payments

You will not be responsible for an unauthorised payment where in our reasonable opinion you didn’t contribute to the unauthorised payment.

We may consider that you have contributed to unauthorised payment where:

• you have not kept your account or Access Methods reasonably secure; or
• there was an unreasonable delay in reporting that the security of your account or Access Method has been breached.

18    Additional Prospa Services

From time to time, Prospa may make available new or additional services linked to your Customer Account or Partner Account through the Digital Channels (“Additional Services“). Prospa will notify you of any Additional Services and the applicable terms and conditions governing those Additional Services.

By accessing or using any Additional Service, you agree to be bound by the applicable terms and conditions for that Additional Service, in addition to these Online Terms. To the extent of any inconsistency between these Online Terms and the terms and conditions for an Additional Service, the terms and conditions for that Additional Service will prevail in respect of that Additional Service.

Additional Services may not be available in all jurisdictions or to all customers. Prospa reserves the right to modify, suspend or withdraw any Additional Service at any time in accordance with section 2 of these Online Terms.